Data Center Analyst

Date: Dec 13, 2018

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

The selected candidate will provide technical support to SRP internal clients. The Data Center is a 24X7, 365-day per year environment, requiring staffing assignments to accommodate business needs.

Job Responsibilities

  • Administration of event management and system monitoring platforms
  • Administration and management of data center infrastructure resources
  • Monitor and research application and system performance issues and produce reporting related to application performance, event management, capacity management, including on premise and cloud resources
  • Job scheduling in mainframe & distributed environments using Control-M or other enterprise workload automation system
  • System administration of Control-M workload automation system
  • Resolve production system batch job abends as instructed by job documentation & interaction with application support staff
  • Assist in problem determination & resolution of operational issues with multiple Data Center systems
  • Produce & review documentation for the operations production environment, change implementation & user requests
  • The Analyst will also have responsibilities for backfilling incident management issues & have direct interaction with Data Center stakeholders
  • Participate in the on call rotation to support overnight & weekend operations
  • Support data center systems as assigned


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


Promotion to Level 2 requires a minimum of two years of experience at Level 1; demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of three-years of experience at Level 2; is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Additional Information

Required knowledge and skills:

  • Experience implementing and administering data center infrastructure management (DCIM) tools
  • Experience monitoring end-to-end application and infrastructure performance and health using multiple tools.
  • Requires strong technical skills with a knowledge of IT-related production processes and the ability to balance team workload, priorities, and expectations
  • Ability to conduct clear and effective two-way communication, verbal and electronic, with team members and vendors as well as, internal and external customers
  • Strong interpersonal skills and the ability to work effectively in a team as well as work independently when necessary
  • Organization skills and the ability to manage multiple assignments simultaneously
  • Exceptional analytical, problem solving, and technical troubleshooting skills
  • Knowledge of data center operations best practices and  ITIL process framework
  • Provide excellent customer service to Data Center stakeholders


    Preferred skills:

  • Programming experience leveraging API’s and developing system integrations using various scripting tools (Perl, Python, Unix shells, Java, Powershell)
  • Experience with infrastructure process automation and supporting DevOps
  • Experience working with internal technical teams to ensure disaster recovery preparedness to recover infrastructure and applications per Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
  • Experience working with vendor partners to facilitate delivery of standard based infrastructure services


  • Optional Skills:
  • Perform installation of physical equipment and operations duties for data center infrastructure, as required
  • Basic understanding of electrical and mechanical systems in the Data Center environment.
  • Experience using TSO/ISPF and JCL in a CICS/DB2 z/OS mainframe environment


Requisition Details

Requisition ID: 8759

EOE - SRP encourages a diverse workforce

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.


Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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