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System Operations Instructor


Scottsdale, AZ, US

Date:  Dec 4, 2023

Requisition ID: 16436


Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.


Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking

Job Brief

Under supervision, plans, organizes, develops, coordinates, instructs, and evaluates training and development programs for SRP’s Transmission and Generation Operations (TGO). This role is designed to effectively produce and maintain adequately trained and qualified System Operators who ensure that SRP’s electric system is operated in a safe and reliable manner in accordance with NERC, WECC, FERC and any other applicable regulatory requirements. The position involves interaction with all SRP employee levels and various internal and external organizations

Job Responsibilities

  • Utilizes a Systematic Approach to Training (SAT) following the A.D.D.I.E. process to Analyze, Design, Develop, Implement and Evaluate training and development programs for Transmission Generation Operations (TGO) personnel, including System Operators and Operations Support Personnel.

  • Develops, implements, and maintains comprehensive training courses to ensure SRP System Operators are fully qualified and adequately trained on NERC and WECC Standards, FERC Orders, company specific real-time Reliability Related Tasks and procedures, and all applications and tools necessary to perform their assigned job duties.

  • Implements and delivers training courses including but not limited to preparing training materials (presentations, student guides, instructor guides, handouts), instructing training classes, facilitating simulations exercises using the Operator Training Simulator (OTS), scoring and grading of assessments and/or scorecards, implementation of remedial testing as needed, and collections of student course evaluation.

  • Develops, coordinates, implements, and conducts emergency exercises such as but not limited to Blackstart and System Restoration drills, Loss of Control Center Functionality drills, Summer Readiness, Capacity and Energy Emergency Plan, NERC GridEx exercises and simulations.

  • Documents and maintains records of all required compliance evidence documentation.

  • Performs annual reviews of operator Reliability Related Tasks evaluation, TGO training programs as required by NERC.

  • Monitors, identifies, validates, and implements remediation action plans for System Operator NERC credential maintenance.

  • Serves as a mentor and leads progress regular review meetings with new trainees as part of their initial training program. Conducts one-on-one training and progress review meetings with Trainee and provides guidance as needed.

  • Performs and leads Job Tasks Analysis (JTA) projects to identify training needs and establish, review, and maintain accurate company specific Reliability Related Tasks.

  • Designs targeted and specific training courses by determining the appropriate Lesson Plan, Learning Objectives, Training Format (material, media, delivery), Subject Matter Experts, Assessment and Evaluation types.


Minimum of five (5) years of previous related technical electric utility operating experience, such as but not limited to distribution, transmission, generation, or system operations, or power plant operator experience. 


NERC Certified and a minimum of three (3) years of previous related technical electric utility operating experience, such as but not limited to distribution, transmission, generation, or system operations, or power plant operator experience. 

Additional Information


High school diploma or GED plus completion of an appropriate apprenticeship, or completion of a training program in Power Plant Operations, Real-Time Energy Trading, Transmission Scheduling, Power System Operation, Power System Reliability Coordination or completion of a bachelor's degree from an accredited institution that prepares the employee for the assignment.

Certifications or Testing Required

Must already hold or have held a NERC Certificate credential for at least three (3) years as either:

    • “Reliability Coordinator (RC”) certification
    • “Balance and Interchange / Transmission Operator (BITO)” certification
    • “Balancing and Interchange Operator (BIO)" certification
    • “Transmission Operator (TO)” certification


    • Must obtain an active NERC certification within 6 months of the position start date


Preferred Candidate

  • Minimum of three (3) years of experience using the systematic approach to training process
  • Minimum of two (2) years of experience presenting electrical or operations training, including simulation scenarios 
  • Strong familiarization or proficiency with:
    • NERC, WECC, and FERC standards and requirements
    • Developmen, design, and implementation, and maintenance of:
      • Computer-Based Training (CBT) courses
      • Simulation Base-Cases and Scenarios
      • Field Visit Courses
      • Exams and Final Qualification Review Boards
  • Ability to perform multiple assignments concurrently and under pressure


Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).


Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


Equal Opportunity Employer Statement

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.


Nearest Major Market: Phoenix

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