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Business Systems Analyst


Tempe, AZ, US

Date:  Nov 16, 2023

Requisition ID: 16435


Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.


Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking

Job Brief

The Senior Business Systems Analyst serves as the liaison between the business community and the technical development team(s) who support the systems the community uses. This position is a member of the Enterprise Work Management Solutions team, responsible for the enterprise asset and work management applications, specifically Maximo and other related solutions. This person is responsible for ensuring that business needs, related to those systems, are clearly understood, documented and met.  The Senior Business Systems Analyst will work closely with business system users, subject matter experts and technical resources to support business requirement efforts, document functional requirements and design specifications and support development and testing efforts. This individual must possess solid business acumen, strong oral and written communication skills, flexibility, self-motivation, and stakeholder management skills.  They also must have the ability to bridge the business/IT divide in a way that establishes rapport, persuades stakeholders and gains understanding and trust.

Job Responsibilities

  • Elicits, analyzes, specifies, and validates the business needs of stakeholders.
  • Creates documentation ensuring that the requirements and design are complete, consistent, concise, traceable, feasible, unambiguous, and verifiable.
  • Conducts internal and external research to gain a better understanding of the project’s subject area.
  • ​Conducts meetings and presentations to all levels of stakeholders to share ideas and findings and to ensure that requirement specifications are correctly interpreted.
  • Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.​​
  • Research, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Performs as a Project Leader and is responsible for planning, scheduling and monitoring projects.
  • Work collaboratively with departments to effectively communicate progress and performance.
  • Identify trends and root cause of challenges, determines solutions, and makes recommendations for management consideration.
  • Document key content deliverables i.e., Requirements and Functional Design documents, Test Cases/Scripts and Training Materials.


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Additional Information

  • At least 3 years experience as a Business/Systems Analyst with hands-on experience with requirements documentation and facilitating/interviewing stakeholders to extract and validate user requirements. 
  • At least 3 years hands-on experience with Requirements, Design, Construction, Testing and Implementation phases of the software development lifecycle. 
  • At least 2 years experience with business process modeling.


Experience supporting IBM Maximo 7.x application preferred.



Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).


Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


Equal Opportunity Employer Statement

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.


Nearest Major Market: Phoenix

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