UX Designer/Website Strategist


Tempe, AZ, US

Date:  Nov 14, 2023

Requisition ID: 16459


Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.


Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking


SRP's communications team is looking for an experienced user experience (UX) designer/web strategist. The ideal candidate will have a strong understanding of the principles of UX design, usability and accessibility best practices. They will be well-versed in wireframing, prototyping, form design and will have a functional understanding of coding and digital content strategy. This team member will work alongside a research team, creative team and web developer to create and iterate web experiences that enhance customer experience with our brand across numerous digital properties. They will manage content publishing and operation of SRP's websites in support of strategic directions and corporate objectives.

What You'll Do

  • Manage the information architecture of our websites and enhance user experience by creating seamless navigation through various digital properties.  
  • Lead core content modeling sessions to set the structure and content strategy for web content, collaborating with content strategists, copywriters and visual designers. 
  • Build wireframes and prototypes, collaborating with visual designers and web developers to turn them into digital experiences that meet the needs of both the brand and our customers. 
  • Work with UX researchers to complete and analyze research studies.  
  • Collaborate with business analysts as they complete technical specifications and maintain documentation. 
  • Design forms - from simple to complex - to ensure ease of use for customers and other stakeholder groups. 
  • Stay up to date on recent studies and research findings to establish the best overall UX design elements to include in digital experiences. 
  • Lead web governance and make continued accessibility and UX improvements. 
  • Maintain and update web content as needed. 

What It Takes To Succeed

Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

Additional Information

Prefer a minimum of 3 years of experience in UX design.   

Please include a link to a portfolio or examples of your website work.  

Additional requirements include: 

  • Proficient with visual design and prototyping programs such as Axure and Adobe XD 
  • Basic experience with HTML and CSS 
  • Comfort working in component-based content management systems, such as OpenText Livesite 
  • Understanding of digital content strategy 
  • Ability to work effectively in a collaborative environment to create top-performing interfaces for customers 
  • Ability to communicate clearly and lead presentations on user experience decisions 
  • Knowledge of UX trends and current design strategy and technologies 
  • Strong time management and project management skills to handle high volume of work of high complexity on time and within budget allotted 


Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).


Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


Equal Opportunity Employer Statement

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.


Nearest Major Market: Phoenix