Analyst IT Systems Senior

Date: Aug 6, 2019

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

Salt River Project (SRP) is hiring a Network Operations Center (NOC) Analyst who will be primarily responsible for providing Network Management System administration, oversight and direction necessary to maintain ongoing monitoring, responding, and recovery capabilities of Internet Protocol (IP), Multiprotocol Label Switching (MPLS), Synchronous Optical Network (SONET), and Radio Frequency (RF) networks. This position is a key member on the Tools Team of the Telecommunication Operations department within the Telecommunication Systems area at SRP.

Job Responsibilities
  • Demonstrate good technical knowledge of Operating System and application administration utilizing security concepts.
  • Act as a liaison between the SRP Telecom Operations Tools Team, vendors and internal stakeholders with regard to Network Management Systems use and architecture and enhancements.
  • Provide strategic direction and oversight in evaluating, developing, and implementing project plans, goals and timelines for Network Management System enhancements and/or replacements.
  • Provide quality customer service to internal stakeholders requesting assistance with NMS monitoring updates and NMS interface with field equipment.
  • Collaborate with dispatchers, engineering, field personnel, vendors, and other staff to provide input and technical services in the development and execution of telecommunication and networking architecture with respect to monitoring and operational needs.
  • Coordinate with other business units to develop and support activities needed to address any issues with Network Management Systems.
  • Manage and facilitate determination and issue management meetings and discussions. Apply technical expertise in problem solving and coming up with recommendations and alternative solutions that support departmental and organizational objectives.
  • Evaluate and implement application and server patches and updates.
  • Assist in the development and maintenance of documentation for Network Management System (NMS) programs, standards, processes, and procedures.
  • Interpret stakeholder requirements and work with business unit personnel to apply processes, procedures, and technology to ensure monitoring, response, and recovery capabilities.
  • Communicate relevant and pertinent information in a clear and concise manner, and conduct presentations or process training for the business units as necessary.
  • Direct and participate in the development and implementation of technologies to automate and streamline monitoring, response, and recovery processes.
  • Track and participate in industry meetings, conferences, and groups to support system advancement and self-development.
  • Participate in industry and trade groups to share information and benchmark Telecommunication Operations practices with best practices.
  • Other duties as assigned.
Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

Promotion to Level 2 requires a minimum of two years of experience at Level 1; demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of three-years of experience at Level 2; is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.


  • Knowledge or awareness of cyber security principles and practices.
  • Project management, analysis, assessment and investigation skills to determine recommendations or plans of action.
  • The ability to take initiative and learn with minimal guidance to get up to speed quickly.
  • Excellent communication and interpersonal skills including the ability to consult and resolve internal or external issues, which may be sensitive in nature.
  • Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team and ability to present alternatives and recommendations diplomatically.
  • Proficient with the use of personal computers including spreadsheet, database, word processing, and presentation applications.
  • Demonstrated ability to install patches and upgrades for applications and Operating Systems.
  • Strong proficiency in prioritization and flexibility with assignments and work.
  • Demonstrated experience in assisting with the design and implementation of Network Management Systems (NMS).
  • Demonstrated experience using good oral and written communication skills, and the ability to follow verbal and written instructions.
  • Exhibited ability to work under stress and handle stressful situations.
  • Experience in successfully leading projects/initiatives with multiple stakeholders and/or across multiple business units.
Additional Information

Desired Experience

  • 5 years experience in the telecommunication or Information Technology (IT) field.
  • Skills and experience with the use of Simple Network Management Protocol (SNMPv3) and Network Management Systems (NMS).
  • Knowledge of the OSI model, SONET, serial communication, IDS/IPS, IP Switching, IP Routing, Firewalls, Energy Management Systems, RTU's, ICS devices used in the utility industry, TCP/IP, IEC 61850, Modbus, or DNP3.
  • Working knowledge of Virtual Machine (VM) servers and Linux and Windows Server Operating Systems.
  • A working knowledge of electric utility transmission and distribution system practices and principles.
  • Knowledge of NERC CIP standards or similar information security, privacy, or regulatory standards (e.g. PCI-DSS, ISO 27001/27002, NIST, HIPAA).
  • Master’s degree in a technical field.

Desired Certifications

  • CompTIA Network+
  • CompTIA Security+
  • Cisco CCNA
  • Any other relevant technical certification


Requisition Details

Requisition ID: 9750

EOE - SRP encourages a diverse workforce

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.


Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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