Analyst IT Systems Senior

Date: Aug 9, 2019

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

The Business Analyst is responsible for working closely with clients, project managers, core technical team members, subject matter experts, and stakeholders and providing leadership throughout the Software Development Life Cycle regardless of methodology used (e.g., Waterfall, Agile, Hybrid).  This individual must possess solid business acumen, strong oral and written communication skills, flexibility, self-motivation, and social skills.  They also must have the ability to bridge the business/IT divide in a way that establishes rapport, persuades others, and gains understanding and trust. 

Primary Responsibilities


  • Ensures business value is met through the facilitation, elicitation, and traceability of requirements throughout the Software Development Life Cycle (regardless of methodology used)
  • Develops and maintains standard deliverables (Business Requirements Documents, Functional Design Documents, Design Mockups, Use Cases, User Stories / Product Backlog, Requirements Traceability Matrix, Test  Strategies, Test Plans, Test Cases, User Acceptance Testing artifacts, Defect Tracking & Reports and Business Impact Assessments)
  • Facilitates the vendor product selection process and develops and maintains Request for Proposal (RFP) or Request for Information (RFI) documents as well as Vendor Demo Scripts and Vendor Package Solution Reports
  • Communicates status to project managers, team members, clients, and manageme
Knowledge and Skills
  • Outstanding written and verbal communication skills; explains and describes things in ways that both business and technical people can understand
  • Works independently and delivers high-quality results
  • Provides outstanding customer service by focusing on customer needs and satisfaction
  • Team-oriented, focusing on team accomplishments and growth

The successful candidate will possess the following strengths:

  • Achiever: strives to achieve goals on a daily basis
  • Analytical: digs deep, finds patterns and connections, rigorous and fact driven, probes for greater understanding
  • Responsible: commits to tasks and follows through, is dependable
  • Self-motivated: takes initiative, works under own direction
  • Principled: demonstrates the highest integrity
  • Personable: relates well with people

Typical Tools:

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
  • ProVision
  • Team Foundation Server (TFS)
  • HP ALM
  • Skype for Business





Education and Experience

Bachelor's Degree in Computer Information Systems or Computer Science plus 5 years experience; or a Bachelor’s Degree in a related field appropriate for the assignment, plus 6 years of experience.

Desired experience includes:

  • Strongly prefer 7 years of experience as a Business Systems Analyst with extensive hands-on experience eliciting requirements
  • Strongly prefer 7 years of extensive hands-on experience with the Requirements, Design, Construction, Testing and Implementation phases of the Software Development Life Cycle (SDLC)
  • Strongly prefer 3 years of experience working on Agile teams
  • Strongly prefer experience in facilitating solution design with UX best practices
  • Preferred 3 years of experience with Business Process Modeling
  • Preferred experience as a Business Analyst on different sized projects (small, medium, large)
Additional Information

Responsible for planning, scheduling, and monitoring for projects. Occasional contacts with vendors of software, equipment and services. Occasional travel to industry organizational functions and SRP facilities. Ability to work effectively using the services of various organizational groups within SRP. Depending on assignment, frequent requirement to work with confidential data such as payroll and employee information.


Requisition Details

Requisition ID: 9656

EOE - SRP encourages a diverse workforce

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.


Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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