Balancing Authority Operator

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Date: Sep 27, 2021

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

Maintain the reliability of the Power Delivery System and provide continuous electric service to SRP’s customers. Under limited supervision, monitors, performs complex analyses, and controls the SRP Power Delivery System. Analyze the Power Delivery System to identify and avoid conditions that could compromise system reliability. Coordinates electric system restoration and recovery efforts. Issues work Clearances so that work can be safely performed by field personnel. Interface and resolve issues with other operating entities to maintain the reliability of the Western Interconnection. Must become North-American Electric Reliability Corporation (NERC) Certified in a timeframe determined by TGO. This certification must be maintained on an on-going basis.

Job Responsibilities

•    Has full responsibility and authority to take any action necessary to ensure reliable system operation and alleviate operating emergencies.
•    Demonstrates exceptional leadership skills in collaborating with peers, other departments, and entities external to SRP.
•    Acts in a professional manner at all times, serving as a representative working in the best interest of SRP and its customers.
•    Directs power system operations in accordance with established NERC standards and SRP operating policies and procedures while maintaining the safety of personnel and equipment.
•    Supervises, monitors and controls economical, safe and appropriate loading of all SRP’s transmission and generation facilities.
•    Implements and modifies both the day ahead plan and the current day generation plan to meet the needs of SRP’s customers.
•    Collects logs and records electric system data, prepares operating reports and historical records.
•    Directs real-time system operation for the purpose of maintaining a reliable system.
•    Represents SRP with interconnected companies, neighboring utilities and the Reliability Coordinator for issues associated with the operating horizon.
•    Coordinates maintenance outages on generation, facilities which affect the Power Delivery System operation with neighboring utilities, the Reliability Coordinator, SRP divisions and departments to ensure efficient, cooperative maintenance and construction program.
•    Serves as a project manager for TGO special assignments.
•    Participates on select industry committees to develop industry procedures and training to improve system reliability.
•    Directs emergency system operations and restoration of the system to normal operation following disturbances and service interruptions.
•    Communicates with field operations personnel relative to incident response, generation outage coordination, real-time operations, restoration, and related matters under normal and emergency conditions.
•    Ability to perform duties precisely despite frequent interruptions by radio, telephone, alarms and peers.
•    Supports TGO Power Dispatcher training curriculum as a Subject Matter Expert (SME) by contributing to training development and presenting training modules to other dispatchers as well as various SRP departments and audiences outside of SRP.
•    Participates in training utilizing computer-based training (CBT’s), in-person training, and training conducted through the use of the Operator Training Simulator.
•    Other duties as assigned.


High School, GED or Equivalent.
See additional information.


**Entry level position dependent on previous experience.

Balancing Authority Operator 1: Minimum of four years as an engineer, power plant operations specialist, electrician, trouble-man, lineman, scheduler, distribution specialist, analyst, energy trader or related technical function applicable to system operations.  All are dependent on previous power system experience.

Balancing Authority Operator 2: Two years’ experience as a Balancing Authority Operator 1 or related experience and proficiency in the Balancing, and Energy Imbalance Market functions.

Senior Balancing Authority: Two years’ experience as a Balancing Authority Operator 2 or related experience and demonstrated competency in defined job responsibilities.

Additional Information

Bachelor’s degree or technical school graduate preferred.

Education may also include completion of formal apprenticeship such as Lineman, Electrician, Operations Journeyman or Power Plant Operations Specialist. 


  • Knowledge of instructional design, adult learning methodologies, Job-Task-Analysis procedures, development process of Knowledge, Skills and Abilities (KSA). 
  • Skills in effective problem solving, interpersonal communication (oral and written), standard corporate computer programs such as MS Office Suite, project management, researching training needs, preparing organizing and presenting training, developing training plan and program, preparing and presenting reports, organizing and administering record keeping.


Licenses & Certifications

****Prefer NERC Certification of either Balancing, Interchange & Transmission Operator (BITO) or Reliability Coordinator (RC).

Note that any candidate will be required to pass the NERC Certification test within eighteen months of hire date.  This certification is a requirement for SRP to be compliant with NERC reliability standards.

Failure to become NERC Certified may result in disciplinary action up to and including termination.*


Requisition Details

Requisition ID: 13406



Equal Opportunity Employer Statement


Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Drug/Alcohol Policy Statement


In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.



Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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