College Intern - IT Communications Systems
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Date: May 24, 2023
Location: Phoenix, AZ, US
Company: SRP
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Job Brief
Knowledge such as general administrative principles, communications, Information Technology, business and other non-scientific fields.
Job Responsibilities
• MS Teams Voice, Chat and Conferencing
• MS Windows 10/11
• Zoom for Enterprise
• Mobile applications for MS Teams and Zoom
• Support, maintain and monitor Incidents and requests
• Work within a defined set of IT service management processes and procedures, including: Incident, Request and Change management.
• Monitor tier 2 support queues and address incoming Incident and Request tickets, providing client assistance
• Perform basic administration tasks, including account and recipient management activities.
• Conduct regular service health checks by monitoring applications / systems and providing reports.
• Test client functionality, including new features in early release or beta programs.
• Create and update departmental process and procedure documentation as needed.
• Document and transfer knowledge for improving first contact resolution and client self-service.
Education
Additional Information
- Must be enrolled in at least 6 college credits (Classes level 100 or higher)
- Hybrid work schedule (2 days in office and 3 from home)
- Paid internship $17.00/hr for Undergrad or $19.00/hr for Grad Students
Requisition Details
Requisition ID: 15004
Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).
Equal Opportunity Employer Statement
Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.
Drug/Alcohol Policy Statement
In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.
Why Work at SRP
SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance
Nearest Major Market: Phoenix
