OpenText Enterprise Content Management Solutions Analyst

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Date: May 20, 2023

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

The OpenText Enterprise Content Management Solutions Analyst is responsible for providing planning, design, configuration, application training, problem resolution, and support for new and existing content management solutions developed for internal business stakeholders while working in a team environment.

Job Responsibilities

Typical duties include:

  • Consults with business stakeholders to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, document scope, document metadata, and document access requirements.   
  • Communicates technical concepts in business terms to all levels of employees and management.  
  • Defines and designs ECM solutions using SRP's OpenText platform. 
  • Designs and deploys various types of configuration and application components including, security, workflow/business process components, user interfaces including custom views and active views, OpenText Web Forms, WebReports and LiveReports.
  • Develops and maintains operational documentation to support OpenText content solutions.
  • Works on enterprise content management projects.
  • Provides tier 2 and 3 technical and functional support.
  • Participate in weekly on-call rotation.


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Additional Information

  • 5+ years of demonstrated experience in managing and supporting OpenText Content applications and related software
  • Experience designing and implementing document management business solutions
  • Experience with Content Server solution design and configuration
  • Experience developing OpenText Web Forms, WebReports and LiveReports
  • Experience using XML, HTML, Javascript, jQuery, and MSSQL a plus
  • Experience with SQL Server 2016 or higher


Requisition Details

Requisition ID: 15687



Hybrid Workplace


SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).


Equal Opportunity Employer Statement


Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Drug/Alcohol Policy Statement


In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.



Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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