Revenue Recovery Analyst

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Date: Jan 11, 2022

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

Investigates, evaluates, negotiates, and resolves all levels of damage claims made on behalf of SRP, as a result of property damage or loss incurred by SRP. Works to maximize collection of recoverable dollars and minimize charge offs. Analyzes, evaluates, and advises Claims & Revenue Recovery Manager of exposures, trends, and statistics. 

Job Responsibilities

  • Responds to customer inquires regarding damage claims using sound customer relation skills and a variety of computer databases.
  • Investigates, processes and evaluates claims for damage to SRP property resulting from the negligent acts of others.  Conducts field investigation as required.
  • Interviews pertinent company personnel to obtain factual information on questionable claims prior to making a final determination regarding liability.
  • Consults with defense counsel or in-house staff attorney regarding matters in pending and pre-litigation.  Cooperates and supports counsel's defense of same.
  • Counsels and negotiates with debtors and/or agents, blending a combination of professional and technical skills, which include using logical judgment and reasoning, applying legal theory, exercising good customer relations, and using technical expertise for individual situations.
  • Attends and contributes to litigation and proceedings as directed, answers legal correspondence or interrogatories, initiates legal pursuit through arbitration hearings and justice courts.
  • Prepares and assigns damage claims for external collection agencies and attorneys, monitors and audits the individual claims assigned for their pursuit.  Prepares monthly activity report and bi-annual write-off report.
  • Corresponds with claimant and/or witnesses; consults with law enforcement authorities to obtain support documentation to substantiate liability.
  • Supports other departments as needed using a myriad of skills including investigating, negotiating, and collecting on non-routine matters; i.e., skip tracing undetermined check for treasury, and land management background history for perspective lessees.
  • Establish payment arrangements with debtor/client required to meet individual's circumstances.


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor.  Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Additional Information

  • Four years of previous experience as a claims adjustor, risk management safety and security personnel, SRP customer service representative (CICS, ACS), consumer affairs representative, paralegal technician, customer billing, accounting tech, scheduler planner, or credit counselor is preferred. 
  • A background credit report will be obtained, and applicants must meet company bonding requirements. 
  • A valid driver's license is required.
  • Periodically, and upon request, the applicant may be called upon to do training or orientation meetings with any field operations that provides documentation for damage claims concerning documenting a damage claim scene; including but not limited to the following groups: Troubleman, all regional line and C&M divisions; locator groups; etc. 
  • A high degree of confidentiality is required due to the level of security necessary to function effectively, i.e. 501 accounting records, personal files, computer systems, etc.


Requisition Details

Requisition ID: 13807


SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although part-time teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).


Equal Opportunity Employer Statement


Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Drug/Alcohol Policy Statement


In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.



Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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