Senior IT Business Process Analyst

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Date: Nov 22, 2021

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

Serves as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.  Supports continuous improvement of technology and processes. Identifies and defines solutions that will maximize the value delivered by an organization to its stakeholders.

Job Responsibilities

• Coordinate, facilitate, document and communicate client business goals, opportunities, strategies, processes and requirements.
• Work directly with business users to document complex business processes.
• Support the development of new business opportunities and processes. 
• Provide guidance to business clients in defining and understanding business direction and processes within their organization.
• Maintain and share business process knowledge by embracing methods, standards and best practices. 
• Participate in business process management group efforts to collect and analyze metrics and continually improve processes owned by the group.
• Leads discussions and trains practitioners on business process methodologies.


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


Promotion to level 2 requires a minimum of two years of experience at level 1; demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to senior level requires a minimum of three-years of experience at level 2; is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Additional Information

    • Ability to work independently or lead a team
    • Strong communication and technical writing skills.
    • Proficient in conducting interviews and in group facilitation of business process modeling sessions.
    • Strong interpersonal skills for collaborating with team members and interacting with stakeholders at all levels of the organization.
    • Ability to holistically view end-to-end organizational processes and envision mid and long range strategies to effect the same.
    • Strong client management skills, executive-level communication skills and the ability to structure and scope complex problems
    • Must be proficient in use of Microsoft SharePoint, Excel, PowerPoint and Word. Experience with Microsoft Project is beneficial.
    • ProVision experience is preferred.
    • Understanding of process management frameworks and best practices (i.e. APQC, SDLC, DMAIC and BPM).
    • Experience in statistical analysis and/or the application of SixSigma or Lean methodologies


Requisition Details

Requisition ID: 13619



Equal Opportunity Employer Statement


Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Drug/Alcohol Policy Statement


In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.



Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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