Solution Center Student Intern

Date: Aug 14, 2019

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

SRP is recruiting for a Solution Center Student Intern.  The immediate business need is for the Student Intern to be able to work a minimum of 25-30 hours per week,  Monday through Friday with daily scheduled hours based on the department’s needs.   However, there is availability for the student intern to work over 30 hours per week if their school schedule permits.  The ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment. 

 

 Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.   

Job Responsibilities

The selected candidate will:

Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge

Provide excellent customer service demonstrating patience while effectively dealing with client problems

Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required

Education
College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
Additional Information

Preferred requirements include familiarity with many of the following:
•Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
•Windows Operating Systems: Windows 7 and 10
•Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
•Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet 
•Desktop hardware, including the ability to problem-solve hardware component issues
•Laptop hardware, including wireless

•Smartphones, Android and iPhones

 

Requisition Details

Requisition ID: 9662

EOE - SRP encourages a diverse workforce

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.

 

 


Nearest Major Market: Phoenix

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