Team Lead - HR Operations

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Date: Sep 13, 2021

Location: Phoenix, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

Provides technical leadership and administrative support services to HR Operations team including full life cycle development and support for SuccessFactors, Employee Central, Talent Management, and other HR applications.  Requires oversight of systems design, modification, testing, implementation, and day-to-day technical support as well as weekly metrics and status reporting.

Job Responsibilities

  • Lead HR Operations system administrators and business analysts supporting SuccessFactors Talent Management and Employee Central modules
  • Collaborate with internal business partners such as Information Technology, Payroll Services, Workforce Time and Attendance, Onboarding, and SAP Fieldglass, Finance, and Supply Chain systems
  • Provide application support for HR third party systems (Alight Benefit Administration, AON Pension Services, Cority Health Services, Empower 401(k), Towers Watson Total Rewards etc.)
  • Prioritize, monitor, and balance team workload
  • Coordinate resources, encourage teamwork, and manage tasks to meet project deadlines
  • Ensure HR requirements, runbooks, functional and technical designs are properly maintained
  • Responsible for the adherence of employee PII and PHI data security practices.  
  • Develop and coach direct reports to maximize their performance and continue their professional development.
  • Utilize strong verbal and written communication skills to confidently present information, deliver recommendations, and obtain decisions from project stakeholders and leadership teams.


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


  • Minimum 7 years of experience in Human Resources or Information Technology
  • Minimum 3 years of experience leading teams preferred
  • System Administration experience with SAP SuccessFactors & Employee Central preferred
  • Expert program management and consulting skills, including verbal and written communications

Additional Information

  • Bachelor’s Degree in Human Resources or Information Systems preferred
  • Proven leadership experience in an HR technical support organization
  • Proven experience supporting highly integrated enterprise applications
  • Proven business acumen and experience managing multiple projects and stakeholders within a complex, matrixed organization
  • Proven effectiveness in optimizing workloads, delivering quality solutions, monitoring, and maintaining data integrity, and adhering to strict cybersecurity principles


Requisition Details

Requisition ID: 13382



Equal Opportunity Employer Statement


Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.


Drug/Alcohol Policy Statement


In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.



Why Work at SRP


SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance


Nearest Major Market: Phoenix

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