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Operations Coordinator 2

Location: 

Scottsdale, AZ, US

Date:  Feb 27, 2026

Requisition ID: 19792

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Assists in planning, organizing, directing, and transferring information within the Distribution Operations Center (DOC) and other numerous internal departments. Interfaces with SRP customers and municipal agencies to coordinate and communicate power restoration efforts. Acts as a single point of contact for customer trouble orders, emergency power restoration communication and after-hours employee callout for all divisions.

What You'll Do

  • Understands and identifies SRP equipment on current Distribution and Circuit Maps to aid in making decisions to efficiently dispatch trouble shooters to respond to trouble locations for secondary voltage/service trouble orders, outages, and hazards which supports meeting safety and reliability indicators (SAIDI, SAIFI, etc.).
  • Coordinates outage data and timely outage restoration information received from field personnel and Distribution System Operators (DSO) to communicate to SRP customers, internal SRP departments and municipalities.
  • Resolves complex customer problems pertaining to power restorations and reliability.
  • Assists all SRP departments in investigations pertaining to power outages and reliability which includes accurate research for Customer Services, Key Accounts, Litigation & Claims as well as various other SRP departments for presentation to both internal and external customers.
  • Provides critical after-hours support to Fault Location Operations (FLO) and Distribution Line Maintenance (DLM): crew after hours call outs/work order management (FLO), submit emergency blue stake tickets, material services coordination support.
  • Manages, schedules, organizes, prioritizes, and coordinates daily workloads to ensure effective use of manpower to support 24/7 operations – including providing resources to DSOs and Power Dispatch Office (PDO) Participates in evaluating, developing, testing, and training on operating procedures and software tools/applications used in DOC.
  • Develops and continually improves proficiency in many information systems, applications and programs including outage management tools (i.e., OMS, ADMS), GIS tools (i.e., Smallworld), metering tools (i.e., Command Center, AMPY, EAMS, etc.), work order management tools (i.e., WAM), customer information systems (i.e., Phoenix), Microsoft Office.
  • Identifies internal system problems and work with the appropriate area for resolution.

Education

A high school diploma, GED, or equivalent is required.

Experience

Position Level and Placement: This position may be filled at one of three levels outlined below, based on the candidates relevant education, experience, or a combination of both that demonstrates the required knowledge, skills, and competencies.

Level I: Candidates with up to 3 years of relevant education, experience, or a combination of both.

Level 2: Candidates with more than 3 years but less than 6 years of relevant education, experience, or a combination of both.

Senior Level: Candidates with 6 or more years of relevant education, experience, or a combination of both.

Additional Requirements and Qualifications

  • Hybrid option is not available this is a 24/7 dispatch center that will require: accepting emergency call-out schedules for emergency system events. Working rotating shifts day, swing, and overnight shifts which will require some weekends and will include some holidays
  • College level coursework (100 or higher) from an accredited institution is preferred
  • Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills  
  • Solid understanding of SRP Policies and Procedures, construction standards, and electric service specifications  
  • Able to read and understand various mapping to dispatch and route troubleshooters 
  • Proactive time organization and strategic planning, high level multitasking, and decision making in high stress situations in real time.  
  • Training and mentoring on various distribution systems, applications, and procedures 

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

 

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

 

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

 

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

 


Nearest Major Market: Phoenix

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