Apply now »

Associate Computer Systems Administration Analyst

Location: 

Tempe, AZ, US

Date:  Sep 12, 2025

Requisition ID: 19276

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The selected candidate will be part of the WST - Device & Asset Management team, who's responsible for providing request fulfillment and lifecycle support to the printer, workstation, and smartphone equipment lifecycles. This position serves as a liaison among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. It supports continuous improvement of technology and processes. And identifies and defines solutions that will maximize the value delivered by an organization to its stakeholders. 

What You'll Do

  • Support work management, schedule management, process improvement, performance metrics and performance management.
  • Provides analytical support to the department manager and the management staff.
  • Develops and maintains documentation of IT systems and applications and coordinates incorporation of documentation within applications.
  • Lead discussions and train practitioners on business process management.
  • Work with business subject matter experts to capture SRP proprietary intellectual property.
  • Leads in assisting with business cases.
  • Plan, execute and deliver projects based on roadmaps and stakeholder requests.
  • Performs other duties and projects assigned. 

What It Takes To Succeed

Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas:

 

  • Digital workplace
  • End user support processes and functions
  • User experience and interface design
  • IT service management and ServiceNow
  • Process workflow design and automation
  • Data management, reporting and analytics
  • Project management
  • Microsoft Windows operating systems
  • Microsoft 365 platform (Office Pro Plus, Teams, Planner, etc.)
  • Active Directory, Group Policy, NTFS permissions, DNS

 

 

The successful candidate will possess the following strengths:

 

  • A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
  • Expert knowledge in many areas of the role's technology focus including service design, monitoring, alerting, management, integration & migration in a large organization with multiple data centers.
  • Expert knowledge and application of Microsoft, ServiceNow and industry best practices and security principles.
  • Detail oriented with strong analytical, problem solving and technical troubleshooting skills.
  • Well organized with the ability to manage and prioritize multiple tasks simultaneously.
  • Strong interpersonal skills and the ability to work effectively in a team as well as independently when necessary.
  • Excellent oral and written communication skills, including understanding of good documentation practices.

Experience

We are targeting an Associate level for this role:

Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years). 

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Testing and Certifications

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

 

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

 

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

 

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

 


Nearest Major Market: Phoenix

Apply now »