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Claims Analyst 1,2 or Senior


Tempe, AZ, US

Date:  May 16, 2024

Requisition ID: 17248


Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.


Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.


SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:


  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking



Under minimal supervision, is responsible for the investigation, documentation, evaluation, negotiation and resolution of claims made against SRP.  Provides an efficient, prompt, courteous and equitable in-person response to large and serious personal injury, wrongful death, property damage and miscellaneous liability claims, both potential and actual.

What You'll Do

  • By direction from the Sr. Manager of Claims Services, operates independently in the field to conduct thorough investigations and evaluations of large and serious personal injury, wrongful death, property damage and miscellaneous liability claims, both potential and actual.
  • Responsible for evidence preservation and proper claim documentation, responsible for communicating and coordinating with the Director of Litigation and Claims Services to identify both triggering events and custodian(s) for legal hold direct issuance. 
  • Interviews claimants, witnesses, police officers, and first responders, inspects damaged property and evaluates incident scene to determine extent of damage or exposure.
  • Interviews appropriate SRP personnel to determine the facts or circumstances surrounding an incident or accident in order to make a determination regarding potential company liability.
  • Identifies, retains, and works with expert witnesses, consultants, and a variety of vendors. 
  • Seeks, collects, and analyzes statements of loss, invoices, bids, and other documented evidence to effectively adjust claims for alleged damage.
  • Reviews, interprets, and evaluates medical records and bills submitted relative to injury claims to determine potential exposure to SRP and value of claim.
  • Establishes proper dollar reserves to reflect SRP exposure to loss.
  • Evaluates and formulates decision as to payment or denial of claims. Recommends appropriate settlement ranges.
  • Identifies potentially serious and sensitive claims and advises management accordingly.
  • Conducts investigation of incidents involving damage to SRP property and makes recommendations regarding billing and collection of costs.
  • Consults with defense counsel or in-house staff attorney regarding matters in litigation and cooperates and supports counsel's investigation and defense of same.
  • Attends and contributes to litigation proceedings as directed. Assists with legal correspondence and discovery.
  • Handles special complaint and sensitive situations as directed by management.
  • Reviews loss and board reports and takes action to ascertain and ensure accuracy, validity, and propriety of report. 
  • Prepares recap and summary of claims for review by management and subsequent presentation to the Associate General Manager, Legal Services, and the board of directors.

What It Takes To Succeed

  • Minimum 10 years of experience is preferred in investigation and handling of liability claims. Utility or electrical distribution experience is highly preferred. 
  • Provides 24/7, on-call field response to accidents or incidents involving SRP property and/or personnel, both major and minor.
  • Ability to comprehend, investigate, validate, document, and resolve a variety of complex liability allegations.
  • Ability to legally and safely operate an SRP issued vehicle.
  • Ability to work both in office and in the field, year-round.


A minimum of two years’ professional experience is required for Level 2 and a minimum of five years’ professional experience is required for the Senior Level.


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).


Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.


Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.


Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.


Nearest Major Market: Phoenix

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