College Intern - Customer Modernization, Business Integration

Location:

Tempe, AZ, US

Date: Jul 31, 2025

Requisition ID: 19117

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

401(k) plan with employer matching
Access to a recreation and fitness facility
Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

Customer Modernization is the program dedicated to modernizing SRP's customer experience which includes implementing a new Customer Information System (CIS) using SAP Enterprise Platform, and a new Customer Experience Platform using Smart Energy Water (SEW). Supporting systems and business processes will also be included as part of this transformation. Customer Modernization will transform the customer experience for both SRP team members and external customers.

As part of the Customer Modernization Program team, this position will support the Business Integration team in preparing impacted SRP team members through the transition.

The Business Integration Intern requires someone who is eager to learn and grow within a highly energetic and collaborative team. The student intern will work daily scheduled hours based on the department's needs, with a minimum requirement of 15 hours and up to 29.5 hours per week maximum.

What You'll Do

• Follow established procedures to review and update key documents including Microsoft Excel, PowerPoint and Word.

• Use Microsoft Teams, Outlook and SharePoint to schedule and support meetings and events

• Maintain SharePoint sites with information including text/articles, links, photos and documents

• Document and manage meeting notes

• Prepare materials and provide logistical support for events and meetings

• Review communications and presentations for templates, spelling, grammar, content and tone

• Track and update rosters, member lists and distribution lists as needed

What It Takes To Succeed

• Eagerness to learn new tools and business concepts

• Strong writing skills

• Excellent organizational skills and attention to detail

• Ability to communicate effectively and actively listen within a team

• Knowledge of SRP Microsoft Suite

• Preferred Degree programs include Business Communications, Communications and Marketing, Project/Program Management or Business Management

• Hybrid Position: must be able to be in the office more than two days during required in-person activities.

This is a paid opportunity for a student working 15-29.5 hours per week.

Experience

Experience working within a team toward a common goal

Education

College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.