College Intern - Microsoft 365 / Copilot AI

Summary

The Microsoft 365 / Copilot AI internship is an exciting opportunity to learn cutting edge technologies, as well as Information Management and IT best practices. The Microsoft 365 platform involves rapid innovation in personal productivity and collaboration technologies such as Copilot AI, SharePoint Online, Exchange Online, Outlook, OneDrive, Teams, Viva Engage, and Power Platform. Collaboration Services regularly works with internal and external customers to help them accelerate their work and enhance their collaboration. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

• Provide client support for current users of SharePoint, Outlook, Teams, Copilot AI, and other Microsoft 365 applications to assist with requests and questions.
• Investigate and resolve customer, system and technical issues related to Microsoft 365 applications and business systems by determining root cause, communicating to stakeholders, and implementing a timely solution.
• Gather and document client requirements on new requests.
• Work with Microsoft 365 administrators to build and implement solutions using standard features of Microsoft 365, Teams, and SharePoint.
• Provide support for implemented solutions.

Education

Experience

• Skilled in the use of SharePoint and / or Microsoft 365 features to provide business solutions for collaboration and information sharing.
• Basic understanding of the practice of information management within a corporate setting
• Excellent communication skills and the ability to interface directly with clients.
• Capable of thinking outside-the-box to develop creative information management solutions.
• Outstanding presentation skills
• Deals well with ambiguity and is comfortable in a fast paced and evolving work environment.
• Results oriented.
• High degree of learning agility
• Team player
• Capable of taking abstract concepts and making them more concrete
• Proficient in the use of Microsoft Office Suite and web browsers
• Highly organized
• Must be experienced in troubleshooting issues.

Additional Requirements and Qualifications

College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.

The successful candidate will possess the following strengths:

• Customer Focus: provide excellent customer service.
• Achiever: strives to achieve goals on a daily basis
• Analytical: digs deep, finds patterns and connections, rigorous and fact driven
• Communication: explains and describes in ways that businesspeople can understand
• Responsibility: commits to tasks and follows through, dependable

Pay Structure/Hours/Hybrid Workplace:

• This is a paid opportunity for a student working a minimum of 15 hours per week. However, work hours and schedules may fluctuate based on departmental needs.
• Applicant must be enrolled and attending a minimum of six (6) college credits per semester (100 or higher-level courses).