College Intern - Records & Information Governance

Summary

This position serves as a team member in an entry-level position and works under direct supervision to support the Records and Information Governance (RIG) Department. Individual projects will be assigned to the student intern to enhance learning outcomes.
The main responsibilities of the position involve customer support and collaboration with various business areas; facilitation of paper records handling and box management; assists, designs, develops, recommends and implements records management and compliance systems, procedures, and activities. Assists with special records related research and projects.The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

•    Facilitates proper box management/paper records handling
•    Assists with the development, maintenance, implementation, dissemination/publication and update of the SRP Records Retention Schedule
•    Develops, maintains and disseminates departmental operating procedures
•    Identifies and documents problems in work processes, suggest improvements, and implements approved recommendations
•    Works with records and information management systems and applications, such as OpenText Content Server (and other enterprise content management solutions), Microsoft365 (Office Suite, Teams, SharePoint, Outlook), PowerBI
•    Develops, maintains and provides reports for users and management as necessary
•    Works with departments to review and process inventories and gain approval for disposition of records 
•    Coordinates transfer of records amongst business areas and to and from off-site storage facility, ensure proper identification, tracking and security
•    Assists with development of training materials and provides training for end-users and new team members
•    Provides support, scheduling, tracking, and reporting for electronic disposition of records and information
•    Provides research, assistance and guidance to internal stakeholders regarding records and information management
•    Assists with assessing and tracking compliance to internal standards
•    Maintains knowledge and awareness of current trends, methods and technologies related to records and information management
•    Supports projects and initiatives in collaboration with the RIG analysts
•    Performs other duties as assigned

What It Takes To Succeed

This position requires the student intern to work a minimum of 25 hours per week between the hours of 7:00 a.m. and 6:00 p.m. Up to 40 work hours are available weekly if the student's school schedule permits. With good work performance, this position can last until college graduation. Student Interns MUST be enrolled in a minimum of 6 college credits 100 level or higher (exception for Summer Session).
Skills
•    Excellent verbal and written communication skills
•    Attention to detail
•    Excellent customer service skills
•    Proficient in the use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•    Knowledge and experience with M365 Teams/SharePoint desired
•    Being flexible and adaptable to change
•    Ability to track and update program metrics

Other Job Characteristics
•    Ability to work in a team environment and independently with minimal supervision
•    Ability to interface with all levels of staff, including senior staff, to accomplish assigned duties
•    Ability to work with external contacts (vendors, agencies, legal counsel, etc.)
•    Ability to collaborate with others and willingness to seek input from stakeholders
•    Ability to work well with ambiguity and under pressure
•    Handles confidential/sensitive information with discretion

Education