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College Intern - Server Management

Location: 

Tempe, AZ, US

Date:  Feb 7, 2025

Requisition ID: 18342

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

  • 401(k) plan with employer matching
  • Paid sick time in accordance with the Arizona state minimum wage law and overtime pay for any hours actually worked over 40 in their FLSA defined week
  • Access to a recreation and fitness facility
  • Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
  • 10 Employee Resource Groups for career development, community service, and networking

 

Summary

This is a position within Information Technology, specifically on the Server Management team.

 

As a member of the Server Management team, the Server Management intern will assist with operational tasks including installing operating systems (both physical servers and virtual servers), configuring and updating servers, and troubleshooting Windows, Red Hat, and VMware issues.  The Server Management intern will be primarily responsible for maintaining server CMDB data, creating and running reports, assisting team members with various technical projects and operational tasks, and communicating with stakeholders.  In addition, they will have the opportunity to learn systems administration duties for Windows and Linux Operating Systems and VMware virtualization environments.  The individual will need strong organization, communication and troubleshooting skills to be successful in this position as they will work with multiple groups across the organization.

 

Preference given to anyone pursuing an IT-related education or degree.

What You'll Do


•    Provide excellent customer service while effectively dealing with common client requests (resource increases, certificates, DNS, etc.)
•    Update, monitor and maintain business critical information in Server CMDB.
•    Regularly run reports and communicate to stakeholders regarding server maintenance, server promotions and expiring SSL certificates.
•    Assist Server Technician with server infrastructure environment including OS installation, configuration, monitoring, operations, vulnerability management, troubleshooting/repair and maintenance of physical and virtual servers in a 24/7 environment.
•    Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs.
•    Manage onsite inventory of hard drives, cables, and other spare parts.

Experience

Preferred skills including familiarity with the following:


•    Excellent customer service
•    Exceptional written and verbal communication skills, including understanding of good documentation practices.
•    Well organized with the ability to manage and prioritize multiple tasks simultaneously.
•    Critical thinking and problem solving
•    Strong work ethic with a positive "can do" attitude
•    Microsoft Windows OS, Red Hat Linux, VMware, and Office applications (Word, Excel)

Education

College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

 

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

 

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

 

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.


Nearest Major Market: Phoenix

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