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College Intern - Solution Center IT Help Desk

Location:

Tempe, AZ, US

Date: Apr 3, 2024

Requisition ID: 16970

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

401(k) plan with employer matching
Paid sick time in accordance with the Arizona state minimum wage law and overtime pay for any hours actually worked over 40 in their FLSA defined week
Access to a recreation and fitness facility
Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
10 Employee Resource Groups for career development, community service, and networking

Summary

SRP is recruiting for a Solution Center/Help Desk Student Intern. The immediate business need is for the Student Intern to be able to work a minimum of 25-30 hours per week, Monday through Friday with daily scheduled hours based on the department's needs. However, there is availability for the student intern to work over 30 hours per week if their school schedule permits. The ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment.

Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.

What You'll Do

The selected candidate will:

Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge
Provide excellent customer service demonstrating patience while effectively dealing with client problems
Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.

What It Takes To Succeed

Pay Structure and Internship Eligibility:

To be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester (Spring and Fall) and must be working towards a degree from an accredited college or university.
For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.
Pay rate is $18.75 per hour for an undergraduate intern and $20.80 per hour for a graduate intern.

Experience

Preferred requirements include familiarity with many of the following:

Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
Microsoft 365 (MS365) applications
Windows Operating Systems: Windows 10
Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
Desktop hardware, including the ability to problem-solve hardware component issues
Laptop hardware, including wireless
Smartphones, Android and iPhones

Education

College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

Nearest Major Market: Phoenix

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