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Customer Modernization Business Process Analyst 1, 2 or Senior

Location: 

Tempe, AZ, US

Date:  Aug 6, 2025

Requisition ID: 19032

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Customer Modernization is the program dedicated to modernizing SRP’s customer experience which includes implementing a new Customer Information System (CIS) using SAP Enterprise Platform, and a new Customer Experience Platform using Smart Energy Water (SEW). Supporting systems and business processes will also be included as part of this transformation. Customer Modernization will transform the customer experience for both our team members and external customers. 

As part of the Customer Modernization Program team, the position will be responsible for analyzing, designing, and optimizing business processes to improve efficiency and effectiveness within the program. The position involves utilizing Signavio's Business Transformation Suite to model, simulate, and visualize processes, ensuring alignment with business goals and compliance requirements. 

What You'll Do

•    Analyze existing business processes to identify inefficiencies and areas for improvement. 
•    Design and model new processes using Signavio’s Business Transformation Suite. 
•    Collaborate with stakeholders to gather requirements and document processes. 
•    Identify opportunities for process automation and digital transformation. 
•    Conduct data-driven analysis to provide insights and recommendations. 
•    Create and maintain process documentation and workflows. 
•    Monitor and measure process performance and suggest optimizations. 

What It Takes To Succeed

•    A good understanding of the project lifecycle and methodologies.
•    Strong analytical and problem-solving skills. 
•    Excellent communication and collaboration abilities. 
•    Knowledge of business process modeling and improvement methodologies. 
•    Attention to detail and a commitment to accuracy. 
•    Motivated by the opportunity to shape the future of the customer and employee experience.
•    Continuous learning mindset to stay updated with industry best practices and new technologies.

Experience

• For a Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years).

• For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years).

• For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

 

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

 

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

 

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

 


Nearest Major Market: Phoenix

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