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Desktop Management Specialist

Location: 

Tempe, AZ, US

Date:  Oct 24, 2025

Requisition ID: 19408

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The selected candidate will be part of the Critical Area Priority Support team (CAPS), a dynamic group dedicated to enhancing stakeholder experiences by delivering exceptional IT services across all channels. Our mission is to enable seamless work anywhere, anytime, on any device, while supporting the critical operations of SRP with technical expertise, business insight, and strong stakeholder relationships.

What You'll Do

  • Provide on-site deskside support for all SRP locations, remote support, and after-hours support (scheduled or drop-in) for IT issues, requests and devices (smartphones, tablets, laptops, and software), including general support, repairs, refreshes, and installations.
  • Diagnose and resolve complex technical issues, identifying root causes of failures or outages related to applications, operating systems, hardware, network connectivity, and infrastructure components.
  • Collaborate in cross-team analysis and troubleshooting, performing root cause investigations and managing escalations for workstation-related problems.
  • Provide exceptional customer service, demonstrating patience and professionalism while resolving client concerns.
  • Partner with other support tiers to share knowledge and deliver technical assistance for issue resolution.
  • Operate within established IT Service Management processes (Knowledge, Incident, Request) to ensure consistency and quality.
  • Contribute to IT modernization projects and support initiatives aligned with SRP’s technology roadmap.
  • Availability to work onsite five days a week and flexible work schedule is required.


 

What It Takes To Succeed

Requires in-depth working knowledge of and experience with multiple technical areas across a large- scale enterprise environment in the following areas:

  • System administration tools and troubleshooting techniques.
  • Microsoft Operating Systems & the M365 platform (Office, Teams, OneDrive, etc.)
  • Apple devices & operating systems (macOS, iOS).
  • Networking fundamentals, including TCP/IP commands for remote diagnostics.
  • Active Directory, Group Policy, NTFS permissions, DNS.
  • Hardware support for desktops, laptops, printers, and mobile devices.
  • ServiceNow for IT workflows and asset management.
  • Industry certifications such as A+, Network+, Security+ (preferred).
  • NERC/CIP compliance and training.

The successful candidate will possess the following strengths:

  • Proven ability to support clients with varying technical skill levels.
  • Strong knowledge of Microsoft OS, virtualization technologies (AVD, W365), and IT service best practices.
  • Exceptional analytical and troubleshooting skills with attention to detail.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong interpersonal and communication skills—both written and verbal—with a focus on clear documentation.
  • Team-oriented mindset with the ability to work independently when needed.

Experience

We are targeting a mid level candidate with 2-5 years of experience.

 

At job entry, placement will be determined by a review of college transcripts and related work experience. Once placed into the job family, an employee may become eligible for promotion by demonstrating the ability to perform advanced and more difficult work as determined by their management and meeting experience requirements.

Education

College level coursework (100+) related to the position from an accredited institution is preferred.

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

 

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

 

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

 

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

 


Nearest Major Market: Phoenix

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