Senior Manager of Strategic Business Account Management

Summary

Responsible for developing and leading the Strategic Business Account Team (SBAT). The SBAT provides front-line customer service and energy solutions to SRP’s largest and most sophisticated business customers. The Sr. Manager provides clear direction, support, and execution of major customer focused initiatives, such as renewable offerings, customer specific generation, price increases/decreases and load reduction. Supports the SBAT through negotiation and execution of long term, complex, multi-million-dollar agreements that affect SRP’s revenue and operations. Develop and initiate executive strategy discussions/meetings between customers and SRP’s executive leadership. Tactfully yet assertively advocate for customer needs while supporting SRP’s mission. Continue to strengthen and oversee the collective skill sets of staff to deliver on the roles and responsibilities of the SBAT, including, but not limited to, hiring, development, training, evaluation, support and efficient management of department employees and resources. 

What You'll Do

•    Lead Senior Strategic Energy Managers (SEM) and Principal SEMs, in cross-functional efforts related to major programs, energy solutions, and sustainability offerings and initiatives. 
•    Lead development, implementation, negotiations, and execution and for major customer initiatives.
•    Lead the SBAT and all associated SEMs on complex, multi-part customer initiatives and negotiations.
•    Provide strategic customer interpretation and guidance to SRP’s executive leadership. Serving as proactive upward guidance to senior leadership to assist them in creating future strategic initiatives for SRP’s critical large business customers.
•    Drive and deliver core energy and sustainability initiatives to SRP’s largest, most strategic customers as well as at national industry forums.
•    Prepare and guide SRP’s executive leadership for negotiating sessions with major customers and stakeholders.
•    Lead content and delivery mechanisms of internal SRP-developed pricing, energy, and sustainability agreements to major customers to achieve SRP core objectives. 
•    Lead SRP and individual SEMs in canvassing the national utility sector landscape advising SRP decision makers on major customer industry direction.
•    Develop SEMs as energy experts to interact with national corporate energy teams and to represent SRP in public forums (conferences, etc.).
•    Empower the SBAT to continue achieving “Best-In-Class” industry-leading performance levels with both internal and external customers by developing and enhancing the SEM’s skill set in technical education, inspiration, and proactive engagement strategies. Further advancing SEM’s written and oral communications while ensuring proper documentation of interactions in customer relationship management software.
•    Communicate to the SBAT significant financial, operational, and organizational impacts of SRP's goals and objectives and direct their efforts in contributing towards their accomplishments. Develop and drive financial, operational, and organizational impacts of SRP's strategic goals and objectives to SEMs, leading in their successful understanding and execution with major customers.
•    Manage relationships with peers and business partners to ensure department objectives are met. Effectively listens to and understands business partner’s needs and points of view while at the same time clearly advocates for the larger role of Customer Operations.

What It Takes To Succeed

•    Ability to coach and motivate staff towards achieving corporate, departmental, and individual goals.
•    Certified Energy Manager (CEM) from the Association of Energy Engineers (AEE) recommended.
•    Conducts self with professionalism.
•    Comfortable in an ever-changing environment and SRP-firsts.
•    Constantly seeks a better way for SRP and the team to accomplish goals.
•    Works effectively with various SRP organizations towards the resolution of customer problems, issues, and opportunities.
•    Can interpret and communicate SRP’s rules and regulations, price plans, riders, programs, and other pertinent policies.
•    Knowledgeable and comfortable talking to customers about SRP’s:
o    History
o    Generation system and portfolio mix
o    Transmission and distribution infrastructure
o    Sustainability initiatives
•    Periodic travel, and the willingness to be available after hours to resolve high profile customer issues or safety concerns. 
•    Robust written communication skills with an emphasis on presentation skills to senior leadership.
•    Excellent time management and organizational skills, ability to manage multiple SRP priorities and responsibilities at the same time. 

Experience

Education